My dear Laurie and Jim,
I was driving around, doing my errands and noticing that just as Jim had said, there was considerably less noise when I was stopped because you'd already done some repair work, when I realized you hadn't charged me anything for that work! I think I'm getting so used to you taking such wonderful care of me that it somehow didn't register, and I don't know if I even said thank you. THANK YOU
Please consider adding the cost of the work you did today to the charges when I come in next week. I so appreciate your many kindnesses, but I also do not want you generous people to short yourselves. Of course I keep an eye on expenses, and I certainly appreciate it when you give me a bargain, but I also have a regular paycheck coming in now, and I very much want our transactions to be win-wins. Totally aside from the pleasure of your friendship, it's wonderful to be an IRC customer and know that I will be charged a fair price (when you remember to charge me at all), by a business that stands behind their work. I eventually found mechanics with similar ethics in Connecticut, but before I did, I dealt with two car repair businesses that were somewhat less than trustworthy. I'm ignorant about cars, so it took me a while to discover they were charging me high prices for poor work. I never take IRC for granted. Mom and my sisters and I have always been grateful for Jim Sr. and his wonderful staff, and now you two take such good care of me! I feel very blessed to be an IRC customer. Then, on top of all that, there is the delightful bonus that we've become friends. I'm so glad you're both in my life; I feel happy every time I come in to see you.
With great appreciation,