Best Auto Repair, Sacramento

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916-487-7801 | 1825 Fulton Ave #F Sacramento, CA 95825

Ask Six Simple Questions to Select the Right Auto Repair Shop

Ask Six Simple Questions to Select the Right Auto Repair Shop

The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council

IRC/Import Repair Center Offers Auto Repair Services You Can Count On!

AC Delco
AAA (American Automobile Association)
ASE (Automotive Service Excellence)
IDENTIFIX
World Pac
NAPA AutoCare Center
Automotive Serivce Councils of California
Star Smoge Certified Station
ATI
BG Products
BBB
Car Care Aware

TESTIMONIALS

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We've been customers for over 20 years and LOVE IRC! We recommend IRC to everyone who asks. No better shop in town!
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I couldn't ask for better people nor a better mechanic repair place.They are Epic all the way around.I was 400 plus miles and they still found time to answer my questions and refer me to the right people.
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This is absolutely the best auto service in Sacramento. I have been going there for 40 years, and have never been disappointed. I have referred all my family and friends, and they are as happy as I am.
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I was referred to IRC when I had an issue with my exhaust. From the moment I walked in I felt like I was in very good hands. Everyone was welcoming and Jim was very friendly and helpful. He showed me the problem and not only fixed it but improved the design. The cost was extremely reasonable by far and the repair did not take long at all. I will definitely recommend this shop to all I know!
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My dear Laurie and Jim,
I was driving around, doing my errands and noticing that just as Jim had said, there was considerably less noise when I was stopped because you'd already done some repair work, when I realized you hadn't charged me anything for that work! I think I'm getting so used to you taking such wonderful care of me that it somehow didn't register, and I don't know if I even said thank you. THANK YOU
Please consider adding the cost of the work you did today to the charges when I come in next week. I so appreciate your many kindnesses, but I also do not want you generous people to short yourselves. Of course I keep an eye on expenses, and I certainly appreciate it when you give me a bargain, but I also have a regular paycheck coming in now, and I very much want our transactions to be win-wins. Totally aside from the pleasure of your friendship, it's wonderful to be an IRC customer and know that I will be charged a fair price (when you remember to charge me at all), by a business that stands behind their work. I eventually found mechanics with similar ethics in Connecticut, but before I did, I dealt with two car repair businesses that were somewhat less than trustworthy. I'm ignorant about cars, so it took me a while to discover they were charging me high prices for poor work. I never take IRC for granted. Mom and my sisters and I have always been grateful for Jim Sr. and his wonderful staff, and now you two take such good care of me! I feel very blessed to be an IRC customer. Then, on top of all that, there is the delightful bonus that we've become friends. I'm so glad you're both in my life; I feel happy every time I come in to see you.
With great appreciation,
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Great and thorough service every time I take my car in. I do and would recommend IRC's services to anyone!